Privacy Policy

1. Introduction

This Privacy Policy explains how JYOVIS collects, uses, stores, and protects information submitted through https://consultation.jyovis.com/ and related consultation communication channels.

By using this website or submitting a consultation form, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you submit a consultation request, we may collect:

• Full name
• Mobile number
• Pain concern or health concern selected by you
• Preferred consultation type
• Information shared during calls, WhatsApp messages, or follow-up communication
• Basic technical information such as browser, device type, IP address, and website usage data, where applicable

We may also receive medical history, reports, prescriptions, or other health-related information only when you choose to share it for consultation purposes.

3. How We Use Your Information

We use your information to:

• Contact you regarding your consultation request
• Understand your pain concern, mobility issue, or health requirement before consultation
• Schedule, confirm, or manage appointments
• Provide doctor-led consultation guidance and follow-up support
• Improve website performance, patient communication, and service quality
• Send relevant service updates, appointment reminders, or care-related communication
• Comply with applicable legal, regulatory, or professional obligations

4. Consent

By submitting your details on our website, you consent to being contacted by JYOVIS through phone, SMS, WhatsApp, email, or other communication channels for consultation and service-related purposes.

You may request that we stop non-essential communication by contacting us using the details below.

5. Sharing of Information

We do not sell your personal information. We may share your information only with:

• JYOVIS doctors, consultation coordinators, and authorised staff
• Technology, hosting, CRM, analytics, communication, or appointment-management service providers who support our operations
• Regulatory, legal, or government authorities where required by applicable law

All such sharing is limited to what is necessary for consultation, service delivery, website operations, or legal compliance.

6. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand visitor behaviour, improve page performance, measure marketing campaigns, and enhance user experience.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

No online system is completely secure. Users should avoid sharing highly sensitive information through unsecured channels unless specifically requested through an appropriate consultation process.

8. Data Retention

We retain personal information only for as long as reasonably required for consultation management, patient support, internal records, legal compliance, dispute resolution, and service improvement.

9. Your Rights and Choices

You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable legal, medical, and record-keeping requirements.

10. Children’s Privacy

This website is intended for adults or for use by parents/guardians on behalf of a patient. We do not knowingly collect information from children without appropriate parental or guardian involvement.

11. Medical Disclaimer

Information submitted through this website is used to arrange consultation and support communication. The website does not provide emergency medical care, diagnosis, or treatment by itself. Ayurvedic care suitability is decided only after consultation with a qualified doctor.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date.

13. Contact Us